Cancellation and refunds
Updated 15 November 2026 · Version 2026-11-15.4
Postal address: view our Contact page.
Cancel subscription or request a refund online
14-day first-purchase promise
Cancel your first purchase within 14 days of entering the contract for a full refund, even after opening stories, completing quizzes or printing activities. You do not need to give a reason. This promise is additional to any statutory rights and does not restrict them.
How to request a refund
Sign in, open My membership → My orders, select your purchase and choose Request a refund. Your account and order details are included automatically; no email or reason is required. We save a dated request reference and show updates in My orders. Alternatively, email support@onlinesafetystories.co.uk or write to the postal address on our Contact page. A clear statement that you wish to cancel is sufficient. You may use the form below, but do not have to. Do not send card numbers.
What happens next
For a cancellation covered by the 14-day promise, we refund the full payment to the original payment method without an administration fee, within 14 days of receiving your cancellation. We stop associated future subscription payments and end the refunded access. Your bank may take additional time to display the refund. We send confirmation when we process your request.
Cancel future renewal
Use My membership → My orders → Cancel subscription and confirm to stop monthly or yearly renewal. We verify the cancellation with the payment provider and show confirmation and the paid-period end date when available. You can also use Manage billing or email us. Normal renewal cancellation leaves access available until the end of the paid period and does not itself request a refund. Request a refund separately if required. A refund request alone does not stop renewal. One-off access does not renew.
Renewals and other rights
Our voluntary first-purchase promise does not automatically restart on every renewal. Any statutory renewal cooling-off rights or other cancellation/refund rights that apply still take priority. Contact us promptly about an unexpected or incorrect charge, faulty resources or access problems; the first-purchase time limit does not remove your statutory remedies.
Optional cancellation form
To: Ian Trueman trading as Online Safety Stories (postal address on our Contact page); support@onlinesafetystories.co.uk. I give notice that I cancel my Online Safety Stories contract. Order date: Order reference/account email: Customer name: Customer address: Date: Signature (only if sending on paper):